Refund Policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. Items must be in new, unused and untampered condition. With tags,( if attached) and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at melanatedluxury@gmail.com. If your return is accepted, buyer is responsible for paying for any additional return costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at melanatedluxury@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptional Policy 
Certain types of items cannot be returned or exchanged, like handmade products (such as body oils, scrubs, or personalized items), and personal care goods (such as beauty products).  Please reach out if you have questions or concerns about your specific item.

 Refunds

Refunds are only offered to customers that receive damaged or defective items, If any of these apply, Please contact us at melanatedluxury@gmail.com with photos of the damaged or defective items and we will either correct the order or issue an refund. We will notify you once reviewed. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

NO Exchanges/NO Refunds

All sales are final at PopUp Shops and in store. No exceptions

 

Product Disclaimer 

Many of Melanated Luxury items are made by hand, items may vary slightly in color, shape, and size. Variations occur and are celebrated. Happiness is handmade with excellence.

This statements and these products have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. By law, we do not have the legal authority to tell you to stop taking your medication. Please speak to your physician for medical advice.

 

Purchase of our products implies compliance with our policies. Please contact us if you have any questions. Thank you!